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Do you have general questions about student aid or technical questions about this website? Fill out the form below and we will get back to you.

  • If you have a question about the FAFSA, you might want to take a look at the online help at before contacting us.
  • For answers to questions about a student's specific financial aid situation (why haven't they received the funds yet, why was the amount of aid or type of aid different than they expected, etc.), the student should talk to their school's financial aid office. The school—and not the U.S. Department of Education—distributes aid to students.
  • If you are working with a borrower who has questions about how to make a payment on a federal student loan, have the borrower contact his or her loan servicer.

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Call Us

The Federal Student Aid Information Center (FSAIC) serves the public with information about the federal student aid programs and application process. Find the FSAIC's call center hours.

Call: 1-800-4-FED-AID (1-800-433-3243)

TTY (for the hearing impaired): 1-800-730-8913

Locations without access to 800 numbers: 319-337-5665