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Tips to Avoid FAFSA Confirmation Page Issues at Your FAFSA Completion Event

Hosting a FAFSA completion event? Ensure that your IT department sets up your network for success ahead of time.

During FAFSA completion events, some schools and organizations have reported that applicants can't access the FAFSA confirmation page to link to a state aid application or to transfer parent information into their other child's FAFSA form. Some of the issues have been traced to schools' and organizations' networks and various web filtering devices that interrupt the fafsa.gov traffic by either blocking it or causing network performance issues and time-outs, especially when there are a large number of applicants at a FAFSA completion event.

We recommend that you do the following when planning your FAFSA completion event:

  • Test the full fafsa.gov functionality using the FAFSA demo site from the site location prior to the event.
  • Evaluate the rules in place for any web filters, proxies, web application firewalls, IDS/IDP, or other network devices that may impact the internet connections and traffic.*
  • Plan to have site network personnel available to assist with resolving any network-related issues during the event.

* Because the online 2019–20 FAFSA form was built as a single-page application, the pattern and type of network traffic have changed from prior years. There is an initial download of the application resources (e.g., JavaScript files, HTML, style sheets, JSON files, etc.) from https://fafsa.ed.gov, followed by numerous RESTful web service calls with JSON payloads to https://fsaesb.ed.gov. Previously, fafsa.gov's network traffic was all HTML forms sent to and from https://fafsa.ed.gov.


Thu Nov 15 00:00:00 EST 2018