Got a question? Want to give us feedback?

A: Our team is very small, but we are occasionally able to make in-person visits to schools, libraries, or other venues to teach students, parents, and/or counselors about our programs and application. Check out our information on choosing a presenter for your financial aid event.

A: Our documents are free, and while many are online-only, we do still print a good selection of titles.

• You can order publications in bulk from the Federal Student Aid Publications Ordering System (FSAPubs).
• You or your students can order single copies of publications at www.edpubs.gov.
• Please note: The Counselors and Mentors Handbook on Federal Student Aid is no longer printed; you can get it in PDF at FinancialAidToolkit.ed.gov/handbook.
• Another question we sometimes hear is "Can I order your infographics in poster form?" As of spring 2016, our infographics are not in poster form, but we are considering printing one or two of them in poster size within the next several months. Because our print budget is small, and because infographics are intended to be online items, we do not plan to print infographics as a matter of course.

A: Federal Student Aid provides information about numbers of FAFSAs completed by school at StudentAid.gov/fafsa-hs-data. However, we do not provide lists of names of students who have submitted FAFSAs. Instead, we make that data available to state grant agencies, who then may choose to share it with high school counselors in their state. Please contact your state grant agency/state higher education agency for details about any efforts taking place in your state.

A: Yes; our information is free for you to use, and we encourage you to share it with students and parents. You're not allowed to charge anyone for our information, but you're certainly allowed to post it on your website, put it in your school newsletter, email it to students or parents, tweet it, etc.

A: The Financial Aid Toolkit site is designed for high school counselors, TRIO and GEAR UP staff, and other college-access mentors who help students learn about and apply for financial aid. You can find information about administering the federal student aid programs at our Information for Financial Aid Professionals website at ifap.ed.gov.

A: Please sign in at www.FSAPubs.gov using your ML number and go to Account Management to change your information. Be sure to provide your current email address so the FSAPubs team can contact you about your orders or about important updates or changes to publications.

A: You probably need to turn it on in your media player. The following instructions refer to videos on our Search Financial Aid Tools and Resources page.

1. Make sure you download a video with Spanish captioning by clicking on the "Spanish Captioned" link associated with the video you'd like.
2. When you click to open the video, look for an icon or other way to turn captioning on or off. For instance, in Windows Media Player, there's a small icon that looks like a stylized speech bubble in the upper right corner of the window when the video is playing.
3. Click on the icon or whatever your player offers to turn on the Spanish captioning.

A: No, not as a rule. We recommend that you and your students review the information at StudentAid.gov/dependency to understand what makes a student independent and how special circumstances might affect dependency status

A: An FSA ID is a username and password that grants a student access to personal information on Federal Student Aid websites such as fafsa.gov. It also serves an electronic signature. Students and parents can learn about and apply for FSA IDs at StudentAid.gov/fsaid.

A: Borrowers can sign in to My Federal Student Aid at StudentAid.gov/login to find out what federal student loans they have, how much they owe, what the interest rates are, how to make payments, and more. General information about federal student loan repayment is at StudentAid.gov/repay.