Help students, borrowers, and parents understand the financial aid process.

Use our digital and social media resources to share important federal student aid information with your networks.

Federal Student Aid Digital Outreach Resources

Select a topic below to access sample social media posts, messaging guidelines, blog posts, infographics, presentations, videos, and fact sheets that you can use in your outreach to customers.

The FSA ID
FAFSA® Completion
Loan Repayment
Avoiding Scams


The FSA ID

Students, parents, and borrowers are required to use an FSA ID, made up of a username and password, on certain Federal Student Aid websites. The FSA ID is used to confirm the individual's identity when he or she accesses his or her financial aid information or wants to electronically sign federal student aid documents such as the Free Application for Federal Student Aid (FAFSA®) form or a Master Promissory Note for a loan.

As you get the word out to students and parents to encourage them to create FSA IDs, we urge you to reinforce that students and parents must make their own FSA IDs. While millions of users have created and used FSA IDs with no issue, the top reason for needing contact center assistance with an FSA ID remains that someone else created the FSA ID instead of the account owner.

For additional information about the FSA ID, please visit StudentAid.gov/fsaid—and share that URL with your students as well.


Facebook Posts About the FSA ID

Don't know what to say on Facebook? Pick the post you like and click the share button to publish on your page now!


Tweets About the FSA ID

Quick and easy! No need to copy and paste—click the Retweet button and share information with your networks.


Videos About the FSA ID

"How to Create Your FSA ID"


"FAFSA and FSA ID Tips for Parents"


"What to Do If I Forgot My FSA ID Username"


"What to Do If I Forgot My FSA ID Password"



Additional FSA ID Resources

Feel free to use our additional resources to help inform students, parents, and borrowers about what an FSA ID is, who needs one, and how to create one. You can download a fact sheet, presentation, video, and more.

You also may want to share these blog posts:

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FAFSA® Completion

Completing the Free Application for Federal Student Aid (FAFSA®) form not only sets a student on the path toward federal student aid but also may result in financial aid from the student's state, college, and/or private scholarship providers.


Facebook Posts About the FAFSA® Process

Don't know what to say on Facebook? Pick the post you like and click the share button to publish on your page now!


Tweets About the FAFSA® Process

Quick and easy! No need to copy and paste—click the Retweet button and share information with your networks.


Additional Resources About the FAFSA® Process

Feel free to use these additional resources to help inform students and parents about the FAFSA process. You can download fact sheets, infographics, videos, presentations, and more.

Check out a few examples below.

"FAFSA Overview" video


"FAFSA: Determining Dependency Status" video


"How to Fill Out the FAFSA" video


"FAFSA and FSA ID Tips for Parents" video


"After the FAFSA: What Happens Next" video


The FAFSA® Process infographic


Who's My Parent When I Fill Out My FAFSA®? infographic


Am I Dependent or Independent? infographic


You also may want to share these blog posts:

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Loan Repayment

It's important that federal student loan borrowers understand the terms of their student loans and the flexible repayment options that are available to them. Here are some resources you can share with federal student loan borrowers to help them understand and navigate the repayment process:

  • "My Federal Student Aid": Borrowers can log in at StudentAid.gov/login to view their federal student loan information, including loan balances, interest rates, and loan servicer contact information.
  • Repayment Estimator: Borrowers can use this tool at StudentAid.gov/repayment-estimator to compare different monthly payment options based on their loan debt, income, and family size.
  • Repayment Basics: Send borrowers to StudentAid.gov/repay for details about loan repayment. Borrowers can learn how to make payments on their loans; find the right repayment plan; figure out what to do if they can't afford their payments; and see what circumstances might result in a loan being forgiven, canceled, or discharged.
  • Repayment Checklist: Borrowers can use this checklist at StudentAid.gov/repaymentchecklist to make sure they are prepared to manage and pay back their federal student loans.

Facebook Posts About Student Loans

Don't know what to say on Facebook? Pick the post you like and click the share button to publish on your page now!


Tweets About Student Loans

Quick and easy! No need to copy and paste—click the Retweet button and share information with your networks.


Videos About Student Loans

Do you want to share videos with borrowers? We make it easy for you. Click the Share button to embed the video on your website or share the video with your networks.

"Responsible Borrowing"


"Repayment: What to Expect"


"How to Manage Your Student Loans"



Blog Posts about Student Loans

Feel free to share these blog posts:

Additional Student Loan Resources

Feel free to use these additional resources to help inform borrowers about student loan repayment. You can download fact sheets, infographics, videos, presentations, and more.

For example, here's proposed email language you can send to borrowers who are graduating or leaving school. Feel free to customize the language to fit your needs.

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Avoiding Scams

Borrowers never have to pay for help with their federal student loans. The U.S. Department of Education (ED) and federal loan servicers will never charge fees to help borrowers with their student loans. ED and federal loan servicers can help borrowers

  • learn about federal student aid,
  • fill out the FAFSA form,
  • lower or cap their monthly loan payment,
  • consolidate multiple federal student loans,
  • postpone monthly payments while they're furthering their education or are unemployed,
  • change their repayment plan, and/or
  • see if they qualify for loan forgiveness.

If you are working with a borrower who has questions about any aspect of the financial aid process, please urge him or her to contact the Federal Student Aid Information Center for assistance. Your students and their parents can learn more at StudentAid.gov/scams.

Facebook Posts About Avoiding Scams

Don't know what to say on Facebook? Pick the post you like and click the Share button to publish on your page now!

Tweets About Avoiding Scams

Quick and easy! No need to copy and paste—click the Retweet button and share information with your networks.

Blog Posts About Avoiding Scams

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